At Moving Solutions, transparency matters. Many customers are unfamiliar with the difference between a household goods broker and a motor carrier, so we want to clearly explain how the moving industry works and what role we may serve during your relocation.

What Is a Motor Carrier?

A motor carrier is the company that physically transports your household goods using its trucks, drivers, equipment, and operational staff.

The motor carrier:

• Loads and unloads the shipment
• Transports the shipment
• Issues the Bill of Lading at pickup
• Maintains operational authority with the FMCSA
• Carries cargo and liability insurance required by law
• Is responsible for transportation-related claims arising during transit

Some shipments booked through Moving Solutions may be transported directly by our affiliated carrier division.

What Is a Household Goods Broker?

A household goods broker arranges transportation services between customers and licensed interstate motor carriers.

As a broker, Moving Solutions may:

• Coordinate logistics
• Provide estimates and scheduling assistance
• Match customers with licensed interstate carriers
• Assist with dispatch and communication
• Help facilitate claims submission to the assigned carrier when requested

A broker does not physically transport household goods unless operating under carrier authority for that specific shipment.

How Moving Solutions Operates

Moving Solutions may operate as a federally licensed household goods broker, a motor carrier, or both, depending on route availability, shipment size, scheduling, and operational logistics.

Because interstate transportation is dynamic, some shipments may be:

• Handled directly by our carrier division
• Assigned to a licensed partner carrier
• Serviced through a combination of brokerage coordination and carrier operations

Customers may therefore receive:

• Brokerage and/or carrier documents
• A Bill of Lading from the assigned carrier
• Revised estimates issued by the servicing carrier if inventory or services change at pickup

How Will I Know Who My Carrier Is?

Prior to or at pickup, customers will receive documentation identifying the servicing motor carrier responsible for transportation. This typically includes:

• Carrier name, USDOT number, and MC number
• Bill of Lading
• Driver or dispatch contact information

Licensing & Compliance

Moving Solutions only works with carriers that are federally licensed, FMCSA-authorized, and properly insured. Customers are encouraged to verify carrier authority directly through the FMCSA website.

Important Consumer Information

• The estimate is based on the inventory and services disclosed at booking.
• Additional items or services at pickup may result in revised pricing.
• Delivery windows are estimated and may vary due to route logistics, weather, and federal driving-hour regulations.
• Claims for loss or damage are generally handled by the servicing motor carrier identified on the Bill of Lading.

Our Goal

Whether acting as a broker, carrier, or both, our goal is clear communication, regulatory compliance, and a successful relocation experience for every customer.