Dear X X,

Thank you for trusting Moving Solutions for your upcoming move! We appreciate the opportunity to serve you and want to make your moving experience as smooth and stress-free as possible.

To help you prepare, please review our updated Key Features Checklist below. This guide outlines important information about your move, communication, and next steps.

Your Main Point of Contact

For any questions or concerns, please call us anytime at (888) 336-0797. Our team is here to support you throughout the moving process.

Quality Assurance Call

Between 4 to 7 days before your scheduled move, our Quality Assurance team may contact you to confirm your move details. If you want to make any changes sooner, please call (888) 336-0797 and ask for a QA representative.

Customer Service Confirmation

About 7 days prior to your move, our Customer Service team will reach out to verify your information, confirm your balance due at pickup, and discuss accepted payment methods. If you miss this call, kindly return the call at (888) 336-0797.

Please note: Your move date is scheduled within a 2-day window around the date provided.

Dispatch Confirmation

Approximately 24 hours before your move, our Dispatch department will contact you to confirm your exact pickup window and finalize details.

Important Terms of Your Move

• Binding Price: Your moving price is based on the inventory and services you provided. The price will only change if you add additional services or inventory. Charges are based on space used at the contracted rate.
• Additional Services: These include long carries over 100 ft, flights of stairs over 12 steps, elevator usage, and packing services. Packing fragile or valuable items (like glass, TVs, or collectibles) is your responsibility unless you’ve purchased packing services from us.
• Additional Services: These include long carries over 100 ft, flights of stairs over 12 steps, elevator usage, and packing services. Packing fragile or valuable items (like glass, TVs, or collectibles) is your responsibility unless you’ve purchased packing services from us.
• Pickup Window: Your pickup date is within a 3-day window. We will confirm the exact day and a 3-hour arrival window 3 days prior or as late as the evening before.
• Delivery Window: Delivery is scheduled within a window starting from your First Available Delivery (F.A.D.) date, which is not the exact delivery date but the start of the delivery period.
• Storage Delivery: If your goods are stored, your delivery window begins once you confirm your availability for delivery.
• Expedited Delivery: You can request faster delivery at any time for a flat rate per cubic foot, reducing your delivery window by 50%.

Important Reminders

• Do not pack important documents (passports, birth certificates, social security cards) or medications needed during transit.
• Avoid shipping or packing business essentials or electronics that you need immediate access to.
• Do not schedule home closings immediately after your delivery window to allow for unexpected delays.

Payment Information

• Deposits are generally accepted via credit card and are non-refundable if canceled on pickup day.
• Certified payment is required for pickup and delivery unless the move exceeds 3 business days, in which case personal checks may be accepted at pickup.

Updates to Your Move

If you need to change your inventory or add services, please inform our Quality Assurance team during their call or contact us directly via phone or email at [email protected].

Delivery Timeframes

Please note delivery windows are estimates and can be affected by factors like weather, load size, and unforeseen events.

Confirmation Required

To confirm you have received and understood this Key Features Checklist, please reply to this email with “Acknowledged.”

We look forward to providing you with a seamless moving experience. If you have any questions, please don’t hesitate to contact us at (888) 336-0797 or email [email protected].

Thank you again for choosing Moving Solutions!

Click your job number to view or update your personal information and inventory list.